Customer Care Representative

Location: Thorofare, New Jersey US


This position is no longer open.

Job Number: 23745

Position Title:

External Description:
Job Description
Provide outstanding customer care for a specified group of customers and support to other members of the Customer Care team. Interact with other GGB departments as necessary to achieve our common goals.

  • Handle phone calls and email inquiries to provide pricing and delivery information, check order status, expedite shipments, and problem resolution
  • Receive and process customer orders via email, fax, EDI, and customer website
  • Process daily/weekly reports to proactively identify and resolve issues with orders
  • Provide notification to customers if anticipated ship date changes
  • Process credits and debits
  • Maintain all aspects of customer requirements
  • Proactive research to determine root cause and seek solution if customer's on-time delivery drops below satisfactory level
  • Continually search for improvement opportunities to achieve optimum customer satisfaction
  • Provide support to other internal departments to help achieve common goals

Required Skills
  • Prioritization, organization, and decision-making skills
  • Strong multi-tasking skills; ability to work independently in a fast-paced environment
  • Proficient in MS Office; knowledge of Google Docs a plus
  • Familiarity with SAP preferred
  • Experience in a manufacturing environment a plus
  • Strong written and verbal communication skills
  • Communicate and interact in a professional manner at all times.
  • Ability to work in a team environment

Required Experience
  • 4-5 years of Customer Care/Inside Sales experience
  • 4-year degree required

Job Location
Thorofare, New Jersey, United States
Position Type

City: Thorofare

Location_formattedLocationLong: Thorofare, New Jersey US

State: New Jersey

Community / Marketing Title: Customer Care Representative

Company Profile:

Requisition Number: 2015921

EEO Employer Verbiage:

© An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for the online application process due to a disability please email or call 1-704-731-1446. Include your contact information and details about the posted position. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.