Service Supervisor, Field - San Diego

Location: San Diego, California US


This position is no longer open.

Job Number: 24273

Position Title:

External Description:
Job Description
*This position is based out of the Fairbanks Morse Service Center in San Diego, CA*
Fairbanks Morse, an EnPro Industries company, is looking for a Service Supervisor to join our team. In this role, the Service Supervisor is responsible for staffing, determining work assignments and priorities, providing quotes, maintaining quality, budgeting, planning and execution of projects.
Principle Duties and Responsibilities

    • Plan, direct and manage the work performed by tech reps to optimize labor capacity, meet customer schedules, and ensure high quality workmanship and customer satisfaction
    • Manage production with Project Manager on the larger scale projects
    • Ensure coordination with Quality Manager for all Quality related tasking to include; Process Control Procedures (PCPs) and Test and Evaluation (T&I) documentation
    • Responsible for review and comment of daily service reports and Condition Found Reports by all tech reps
    • Responsible for scheduling / dispatching of tech reps while meeting customer demand and employee vacation and personal time needs - ensuring visibility across the service center of all assigned employees
    • Responsible for review and approval of time cards and expense reports of all tech reps
    • Assess the talent of the workforce and implement an annual training plan
    • Motivate, mentor and coach the workforce to provide superior customer service
    • Recommend staffing levels to insure manpower resources are available to satisfy customer requirements. Participate in recruiting/interview process and make hiring decisions
    • Perform mid-year and year-end performance assessments; recommend merit increases and promotions based upon performance. Develop performance improvement plans or take disciplinary actions as required
    • Promote a safe environment for the workforce and address safety issues
    • Develop a log of standard work and time requirements to complete assignments which may be used to quote future work
    • Implement productivity improvements through use of more effective tools, training, or improved processes
    • Assist in quoting service jobs

Required Experience
Qualifications and Educational Requirements
  • Associate degree in a technical or business program, or equivalent experience. Bachelor's degree preferred.
  • Course work in Fundamentals of Supervision and Project Management
  • Minimum 6 years industry experience or 6 years military experience working on medium speed diesel engines
  • Prefer minimum four years' experience as FM Field Service Tech
  • Prefer three years' experience in a supervisor role in a service environment
  • Basic foundation in pneumatic, PLC and electronic engine controls
  • Familiarity with a variety of FM engine products
  • Excellent communication, problem solving, organizational, and interpersonal skills
  • Self-starter and able to work with minimal supervision
  • Solid working knowledge of Microsoft Word, Excel, and Project; experience with an ERP system (Oracle, SalesForce) is preferred
  • Travel requirements up to 25%
  • This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Job Location
San Diego, California, United States
Position Type

City: San Diego

Location_formattedLocationLong: San Diego, California US

State: California

Community / Marketing Title: Service Supervisor, Field - San Diego

Company Profile:

Requisition Number: 2015980

EEO Employer Verbiage:

© An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for the online application process due to a disability please email or call 1-704-731-1446. Include your contact information and details about the posted position. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.