Customer Service Representative

Location: Palmyra, New York US

Notice

This position is no longer open.

Job Number: 21943

Position Title:

External Description:
Job Description
GENERAL NATURE OF JOB:
This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote and order entry, returns and credit requests.
ESSENTIAL FUNCTIONS:

  • Performs contract review on incoming orders, including shipping terms, freight terms, and methods to insure the accurate information is entered and products are shipped according to the customer's request.
  • Adhere to company and departmental policies with regards to attendance, daily schedules and call handling expectations.
  • May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.
  • Sales Order changes are made and appropriate individuals are notified in accordance with company policy and customer requests.
  • Prepares Special Order Checklists as necessary. Sales Order changes are made and appropriate individuals are notified in accordance with company policy and customer requests.
  • Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.
  • Positively embraces and drives change.
  • Follows up on expedites provided by customer care team.
  • Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
  • Participates in project teams as assigned.
  • Develops, demonstrates and maintains a basic working knowledge of Garlock products, services and company policies. Shows a desire and motivation for growth and learning.
  • May be required to edit and correct orders received.
  • Required to understand shipping terms, freight terms, and methods to insure the accurate information is entered and products are shipped according to the customer's request.
  • Manages and distributes workload from shared mailboxes.


  • Required Skills
    COMPENTANCIES:
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Manages conflict: Handling conflict situations effectively, with a minimum of noise.
  • Demonstrates self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channel.

  • JOB SPECIFICATIONS:
  • Associates Degree in Business or equivalent experience
  • Professional verbal and written communication and listening skills
  • Comfortable working with computers using a variety of applications in a windows environment.
  • Ability to perform multiple functions in a fast-paced working environment.
  • Analytical and problem solving abilities.
  • Flexibility in work schedule.
  • Basic organizational skills.

  • PHYSICAL REQUIREMENTS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Office Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 20 lbs.
    Job Location
    Palmyra, New York, United States
    Position Type
    Full-Time/Regular

    City: Palmyra

    Location_formattedLocationLong: Palmyra, New York US

    State: New York

    Community / Marketing Title: Customer Service Representative

    Company Profile:

    Requisition Number: 2015690

    EEO Employer Verbiage:

    © An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    If you need a reasonable accommodation for the online application process due to a disability please email careers@enproindustries.com or call 1-704-731-1446. Include your contact information and details about the posted position. Only inquiries regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.