Customer Care Representative

Job Number: 23745

Position Title:

External Description:
Job Description
Provide outstanding customer care for a specified group of customers and support to other members of the Customer Care team. Interact with other GGB departments as necessary to achieve our common goals.

• Handle phone calls and email inquiries to provide pricing and delivery information, check order status, expedite shipments, and problem resolution
• Receive and process customer orders via email, fax, EDI, and customer website
• Process daily/weekly reports to proactively identify and resolve issues with orders
• Provide notification to customers if anticipated ship date changes
• Process credits and debits
• Maintain all aspects of customer requirements
• Proactive research to determine root cause and seek solution if customer's on-time delivery drops below satisfactory level
• Continually search for improvement opportunities to achieve optimum customer satisfaction
• Provide support to other internal departments to help achieve common goals

Required Skills

• Prioritization, organization, and decision-making skills
• Strong multi-tasking skills; ability to work independently in a fast-paced environment
• Proficient in MS Office; knowledge of Google Docs a plus
• Familiarity with SAP preferred
• Experience in a manufacturing environment a plus
• Strong written and verbal communication skills
• Communicate and interact in a professional manner at all times.
• Ability to work in a team environment

Required Experience

• 4-5 years of Customer Care/Inside Sales experience
• 4-year degree required

Job Location
Thorofare, New Jersey, United States
Position Type
Full-Time/Regular

City: Thorofare

Location_formattedLocationLong: Thorofare, New Jersey US

State: New Jersey

Community / Marketing Title: Customer Care Representative

Company Profile:

Requisition Number: 2015921

EEO Employer Verbiage: